The Digital Granny | Paula Forbes
Last Updated: September 8, 2026
This Privacy Policy explains how The Digital Granny, operated by Paula Forbes (“we,” “us,” or “our”), collects, uses, and protects information when you visit our website, purchase a product or service, book a coaching session, join our email list, or otherwise interact with us online.
INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide, including your name, email address, billing information, information submitted when booking a coaching session, responses to forms or questionnaires, and communications you send to us.
We may also automatically collect certain information about your use of our website, such as your IP address, browser type, device information, pages visited, and other usage information through cookies and similar technologies.
HOW WE USE YOUR INFORMATION
We may use your information to:
Process purchases and payments
Schedule and provide coaching sessions
Send appointment confirmations and reminders
Deliver products, services, or resources you purchase or request
Respond to questions and provide customer support
Send emails, newsletters, and marketing communications when permitted
Improve our website, products, services, and customer experience
Maintain business and transaction records
Prevent fraud, misuse, or security issues
Comply with applicable legal obligations
PAYMENT INFORMATION
Payments may be processed through third-party payment processors. We do not directly store your complete credit or debit card information. Payment processors handle payment information according to their own privacy and security practices.
COACHING SESSIONS
Information you voluntarily share during a coaching session may be used to provide the coaching services you requested.
Coaching sessions may be recorded when disclosed to you and with any consent required by applicable law. If a session is recorded, the recording may be provided to you for your personal use.
We will not intentionally use a private coaching recording as a public testimonial, marketing material, or social media content without obtaining appropriate permission.
EMAIL COMMUNICATIONS
If you subscribe to our email list, purchase from us, or otherwise provide your email address, we may send communications related to your purchase, appointment, or account.
Where permitted, we may also send marketing communications. You may unsubscribe from marketing emails using the unsubscribe link provided in those messages. Transactional or service-related communications may still be sent when necessary to fulfill a purchase or appointment.
COOKIES AND THIRD-PARTY SERVICES
Our website and services may use cookies and third-party technology providers to operate the website, process payments, schedule appointments, deliver emails, host online meetings, analyze website activity, and provide other business functions.
These third parties may process information according to their own privacy policies.
HOW WE SHARE INFORMATION
We do not sell your personal information.
We may share information with service providers when reasonably necessary to operate our business and provide the products or services you request, including website and funnel providers, payment processors, email providers, scheduling tools, video-meeting providers, and other technology services.
We may also disclose information when required by law, to protect our legal rights, or to prevent fraud or misuse.
DATA RETENTION
We may retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, resolve disputes, enforce agreements, and comply with legal obligations.
DATA SECURITY
We take reasonable measures to protect the information under our control. However, no website, electronic communication, or online storage system can be guaranteed to be completely secure.
YOUR PRIVACY CHOICES AND RIGHTS
Depending on where you live, you may have certain rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain personal information.
You may contact us to make a privacy-related request. We may need to verify your identity before completing certain requests, and some information may need to be retained where required or permitted by law.
CHILDREN'S PRIVACY
Our coaching services and business offerings are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through these services.
LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
CONTACT
If you have questions about this Privacy Policy or would like to make a privacy-related request, contact:
Paula Forbes
The Digital Granny
Email: paula@thedigitalgranny.com